Shipping & Returns
PROCESSING
All orders are processed + shipped within 2-3 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to make changes once an order is placed, however if you need a hand, please email Candygirlboutiqueshop@gmail.com with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.
DOMESTIC SHIPPING
U.S. $12.00 flat-rate shipping fee. $25.00 flat-rate express shipping fee.
Once picked up and scanned in by our carrier, transit times range 3-10 business days, depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
EXCHANGES + RETURNS
So that we can better assist you, please include your order number followed by the request in the subject line, for example:
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CD123456 - Exchange Request
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CD123456 - Return Request
If you're experiencing an issue with a Candy Girl product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.
NOTE: We are unable to cover any shipping fees. Discontinued items, limited edition/gift cards are final sale and not eligible for returns or exchanges.